Chatbot guides for programme teams
Practical guidance on planning, building, and running chatbot journeys on Turn.io and RapidPro/TextIt.
How to scope a chatbot project: a checklist for programme teams
A well-scoped chatbot project is easier to budget, faster to build, and simpler to accept. Use this checklist before you approach a developer or start building in-house.
Read the guide PlatformsTurn.io or RapidPro/TextIt: choosing a platform for your programme
Turn.io and RapidPro/TextIt are both used for programme chatbots, but they suit different needs. This guide sets out the questions that usually decide the choice.
Read the guide IntegrationsConnecting RapidPro flows to your systems with webhooks
Webhooks let a RapidPro or TextIt flow send data to, or fetch data from, another system mid-conversation. Used well, they keep your programme systems in step with the chatbot.
Read the guide Journey designDesigning WhatsApp registration journeys people complete
Registration is often the first journey a participant meets, and the one where most drop off. These principles help more people finish it.
Read the guide ReportingWhat to measure in a chatbot programme
A chatbot can produce a lot of numbers. These are the measures that usually help programme managers make decisions.
Read the guide AIUsing AI in chatbots responsibly: guardrails, evaluation, and model choice
AI can help a chatbot handle free-text questions, but programmes serving the public need clear boundaries. This guide covers the decisions to make before and after launch.
Read the guide CostsRedesigning chatbot journeys to reduce WhatsApp message costs
From 1 October 2026, Meta charges for service messages sent inside the 24-hour customer service window. Journey design now has a direct effect on running costs.
Read the guide